Cocentric | Connect & Workplace Support

Connect | Settings

• Settings
• Delivery Templates

Connect | People Manager

• User Navigation
• Target Channel tab
• People Manager - Manually Added
• People Manager
• HR Integration

Connect | Organisation and Site Management

• Sites
• Site Groups
• Organisation Manager

Connect | Group Manager

• User Management - Group Manager
• Edit Group Rules
• Create Group Rules

Connect | Data Compliance

• How Data compliance works

Connect | Installation

• Installation of connect in Workplace
• Dashboard
• Activate your Connect by Cocentric account

Connect | Activation Portal

• User Management - Activation Portal
• Upload Company Logo
• End User Portal
• Configure Security Attributes

Connect | Frequently Asked Questions

• Verification link expired
• Users not being added to workplace
• Forgot 2FA
• Connect is blank
• Adding new admin or resending an activation

Workplace | Closure

• What is read-only mode?
• How does Workplaces Closure effect users?
• What alternatives is there to Workplace?
• What will happen to Cocentric Workplace Support?
• When is Workplace closing?

Workplace | Frequently Asked Questions

• How can I export my Workplace data?
• How can I increase security for Workplace?
• Activating a Workplace account

Workplace | Onboarding and Offboarding

• How do I manage accounts and add people on Workplace from a CSV template?

Workplace | Video

• How can I Create Polls on Workplace Live Video?
• How many Languages are supported for Closed Captioning in Videos?
• How do I optimise Video quality and resolve upload issues?

Workplace | Features and Updates

• How to stay updated with the New Features to be released on Workplace?
• Can I change the default post order?

Workplace | Managing Notifications

• How do I change my event notification settings on Workplace?
• How do I create Priority Notifications/ Prioritize my Groups so they come at the top of my feed?
• What’s the best way to notify an employee about a badge they have been awarded?
• How do I turn off email notifications?
• Can I turn off/adjust notifications for a specific group for all members?
• How do I manage my Notifications?

Workplace | Profile Features

• How do I report a profile on Workplace?
• How do I show or hide profile fields on Workplace Profiles?
• How do I say thanks to a colleague?
• How can I create a custom profile picture frame?
• Why can’t I edit my Profile?
• How do I schedule posts on other people’s profiles?

Workplace | Permissions and Roles

• Can you assign Pre-Approved Poster permission instead of Admin or Moderator rights?
• How can I edit employees’ Job Roles as an Admin?

Workplace | Knowledge Library

• How can I add or remove editors and viewers from a Knowledge Library category on Workplace
• How can I search Knowledge Library content that’s created in different languages?

Workplace | Insights

• What analytics can you derive from a Multi Company Group (MCG)?
• Is there a way to export Insights of specific posts?
• How do I track engagement with my posts?

Workplace | Groups

• How can I create a Survey in my Workplace Group?
• How can I archive a group?
• How does GDPR affect multi company groups on Workplace?
• What is the difference between a multi company group and workplace group with guest accounts?

Workplace | Content and Engagement

• What’s the best way to share large pieces of information (if too long for a post)?

Workplace | Campaigns

• How do I manage my campaigns?

Workplace | Language Settings

• How do I change Language settings on workplace via mobile?
• How do I change Language settings on workplace?

Workplace | Workplace Chat

• How can I create a group chat on Workplace Chat?
• What does it mean if I can’t reply to a message on Workplace Chat App?